Provision of IT Service Management Tooling
Details
- Supplier(s)
- Freshworks Inc.
- Value
- £821,040
- Topic
- Information technology services
- Published
- 17 July 2026
Tender description
IT Service Management (ITSM) system to support the effective delivery and management of digital services. Lot 1: Provision of IT Service Management Tooling Service. Please be aware that this is not a fixed price contract and, as such, actual spend may vary against the contract value stated above.”
Timeline
- Completed: Award date22 June 2026
- Completed: Award published17 July 2026Current notice
About the buyer
Social Security Scotland delivers devolved benefits payments as an executive agency of the Scottish Government, procuring as a central body. Lower-value opportunities go through the Quick Quote facility, inviting at least three suppliers per opportunity. Many contracts sit under collaborative framework agreements and dynamic purchasing systems set up by national bodies. A published Forward Plan sets out upcoming opportunities for suppliers to track.
Over the past 5 years, most of Social Security Scotland's contract awards have been in business services, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@social-security-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@social-security-scotland.gov |
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