Enterprise Service Desk Solution
Details
- Value
- £300,000
- Topic
- Helpdesk and support services
- Published
- 17 July 2026
- Submission
- 21 July 2026
- Source
- uk:find_a_tender
Tender description
We're a multi-academy trust of 45 academies and over 5000 staff wanting one service desk not just for IT, but for support requests, casework and compliance. Show us your vision for that - what does a trust-wide service desk look like at its best? Please complete and submit the attached questionnaire (please note there are 2 tabs to complete) via OAT's tendering system (https://info.mercell.com/en/login/). OAT reserves the right to request a future clarification presentation, if required. Interested parties should note that if clarification presentations are required, these are likely to take place during w/c 3 August 2026. Such meetings will be recorded for future reference.
Timeline
- Completed: Pre-tender published17 July 2026Current notice
About the buyer
Ormiston Academies Trust is a multi-academy trust of 45 academies, run from Birmingham. A central procurement team buys goods and services for the academies. Individual academies buy cleaning through the YPO 879 Building in Use Support Services DPS and the CPC Building Cleaning Services Framework. Trust-wide frameworks have covered catering for up to 45 schools and mobile phone pouches for 32 academies. The trust welcomes bids from new and established suppliers.
Over the past 5 years, most of Ormiston Academies Trust's contract awards have been in waste, cleaning and environmental services, business services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@ormiston-academies-trust.gov |
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