GB-Norwich: Income Analytics and Engagement service 2026
Details
- Supplier(s)
- Voicescape Limited
- Value
- £306,453.59
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 7 July 2026
- Source
- uk:contracts_finder
Tender description
Analytics tool and engagement platform to support income maximisation and operation efficiency for the Income Collection team. Contract value for the whole contract term £255,378 ex VAT £306,453.60 incl. VAT Additional information: Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14)
Timeline
- Completed: Award date1 May 2026
- Completed: Award published7 July 2026Current notice
- Next: Contract expiry date30 April 2028in 18 months
About the buyer
Flagship Housing Group is a housing association based in Norwich. Flagship Housing Limited is a subsidiary of Bromford Flagship LiveWest Limited. Bromford, Flagship and LiveWest have merged. Flagship has run a doors and windows framework in lots, covering planned and responsive works. A separate electrical contractors framework served the subsidiaries Newtide, Samphire and Victory Homes. That framework ran for 24 months with two 12-month extension options. Internal audit services were tendered as a three-year contract.
Over the past 5 years, most of Flagship Housing Group's contract awards have been in construction work, repair and maintenance and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@flagship-housing-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@flagship-housing-group.gov |
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