Awarded contract

National Contact Centre

Details

Buyer: NHS Blood and Transplant
Supplier(s): ARVATO LIMITED
Value: £22,802,580
Duration: 6 years
Topic: Command, control, communication and computer systems
Published: 30 June 2026
Source: uk:find_a_tender

Tender description

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register. ## Contract award Title: National Contact Centre

Timeline

Completed: Award date25 June 2026
Completed: Award published30 June 2026
Current notice
Next: Contract expiry date29 February 2032in 5 years

About the buyer

NHS Blood and Transplant runs the UK's blood and organ donation services, and buys as a national healthcare organisation with its own procurement team. Every tender is advertised through Atamis, the e-tendering platform used across the NHS. Much of its buying flows through framework agreements with the Crown Commercial Service, NHS Supply Chain and NHS Shared Business Services. Four internal teams commission separately, covering Operations, Information Technology, Strategic Goods and Estates and Services. Strategic Goods sources blood bags and testing equipment through collaborative agreements with Australia, New Zealand and Canada.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Blood and Transplant's contract awards have been in medical equipment and pharmaceuticals, IT services and business services.

Relevant CPV codes

35710000 · Command, control, communication and computer systems
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-blood-and-transplant.gov