National Contact Centre
Details
- Supplier(s)
- ARVATO LIMITED
- Value
- £22,802,580
- Duration
- 6 years
- Topic
- Command, control, communication and computer systems
- Published
- 30 June 2026
- Source
- uk:find_a_tender
Tender description
NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register. ## Contract award Title: National Contact Centre
Timeline
- Completed: Award date25 June 2026
- Completed: Award published30 June 2026Current notice
- Next: Contract expiry date29 February 2032in 5 years
About the buyer
NHS Blood and Transplant runs the UK's blood and organ donation services, and buys as a national healthcare organisation with its own procurement team. Much of its buying flows through framework agreements with the Crown Commercial Service, NHS Supply Chain and NHS Shared Business Services. Four internal teams commission separately, covering Operations, Information Technology, Strategic Goods and Estates and Services.
Over the past 5 years, most of NHS Blood and Transplant's contract awards have been in medical equipment and pharmaceuticals, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-blood-and-transplant.gov |
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