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Awarded contract

Customer Services AI software

Details

Buyer
Ipswich Borough Council
Supplier(s)
ICS.AI LTD
Value
£540,762
Duration
3 years
Topic
Software package and information systems
Published
3 July 2026
Source
uk:contracts_finder

Tender description

SMART customer services assistant for councils

Timeline

  1. Award date1 October 2025
  2. Award published3 July 2026
    Current notice
  3. Contract expiry date30 September 2028in 2 years

About the buyer

Ipswich Borough Council is a local authority based in the Suffolk town of Ipswich. A corporate procurement team runs the council's tendering. Contract Standing Orders under the Public Contracts Regulations 2015 set out how the council buys.

Over the past 5 years, most of Ipswich Borough Council's contract awards have been in transport equipment, architectural and engineering services and software and information systems.

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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