Awarded contract

Respond Case Management System

Details

Buyer: Stockton Borough Council
Supplier(s): RESPOND GROUP LIMITED
Value: £77,649.03
Duration: 3 years
Topic: Information technology services
Published: 24 June 2026
Source: uk:find_a_tender

Tender description

A case management system for the Information Governance team to record requests (some statutory) such as Freedom of Information, Environmental Information Regulations requests, Data Protection Act requests, social worker requests from other local authorities, data breaches, MP enquiries, complaints (corporate and statutory), Local Government and Social Care Ombudsman investigations, and Information Commissioner's Officer enquiries. The system supports officers in coordinating the responses, holding a centralised record, and in the preparation of performance reports. ## Contract award

Timeline

Completed: Award published24 June 2026
Current notice
Completed: Award date24 June 2026
Next: Contract expiry date30 September 2029in 3 years

About the buyer

Stockton Borough Council is a local authority that advertises its tenders through the North East Procurement Organisation, or NEPO. Suppliers register free on NEPO's Open system, where the council advertises contracts and invites tenders. A contract register lists every contract the council has awarded or joined, including framework agreements. The register updates continuously as new contracts are agreed, rather than being published as a static list. Contracts above certain value thresholds require suppliers to register on the Central Digital Platform, introduced under new procurement legislation from February 2025.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Stockton Borough Council's contract awards have been in construction work, health and social work and software and information systems.

Relevant CPV codes

72222300 · Information technology services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@stockton-borough-council.gov
Commercial Director	+44 •••• ••••••	••••••••@stockton-borough-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@stockton-borough-council.gov
Category Lead	+44 •••• ••••••	••••••••@stockton-borough-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@stockton-borough-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@stockton-borough-council.gov