ITSM Renewal and Expansion
Details
- Buyer
- GreenSquareAccord
- Supplier(s)
- Halo Service Solutions Ltd
- Value
- £236,613
- Duration
- 3 years
- Topic
- Software package and information systems
- Published
- 22 June 2026
- Source
- uk:contracts_finder
Tender description
A cloud-based IT Service Management (ITSM) solution with integrated service desk functionality, aligned to established ITSM policies and processes through an intuitive, no-code interface. The solution incorporates flexible, ITIL aligned processes and a CMDB with out of the box automation, supported by an experienced in-house ITSM team.
Timeline
- Completed: Award date2 February 2026
- Completed: Award published22 June 2026Current notice
- Next: Contract expiry date1 February 2029in 2 years
About the buyer
GreenSquareAccord is a housing association formed in 2021 from the merger of two regional housing groups, and buys through its own dedicated procurement team. The organisation provides affordable homes and support services to 54,000 people across four localities in the Midlands and South West. Both national providers and local small businesses and individual contractors win contracts here.
Over the past 5 years, most of GreenSquareAccord's contract awards have been in construction work, IT services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@greensquareaccord.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@greensquareaccord.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@greensquareaccord.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@greensquareaccord.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@greensquareaccord.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@greensquareaccord.gov |
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