AI Foundation and Digital Front Door Services
Details
- Supplier(s)
- AMAZON WEB SERVICES EMEA SARL
- Value
- £1,272,000
- Duration
- 1 year
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 19 June 2026
- Source
- uk:find_a_tender
Tender description
SRS partner services face sustained pressure from rising demand, increasing complexity, workforce constraints and growing expectations for digital access. Many core processes remain manual, fragmented, or duplicated, reducing productivity, increasing risk and limiting staff capacity for higher-value work.Partners are currently responding independently, trialling small-scale automation or using free AI tools without integration or consistent oversight. This creates duplication, uneven progress and avoidable risk.The proposed investment provides a shared AI Management Hub as a common foundation, enabling AI to be integrated safely into systems, data and workflows across all partners. It supports governance, service resilience and value for money through a single coordinated approach.Year one will deliver the shared AI Foundation, including a secure AI Management Hub integrated with existing systems and data, core AI tools for staff, a controlled replacement for ungoverned free AI tools, and the initial Digital Front Door capability for AI-assisted handling of citizen enquiries. ## Contract award Title: AI Foundation and Digital Front Door Services
Timeline
- Completed: Award published19 June 2026Current notice
- Completed: Award date19 June 2026
- Next: Contract expiry date2 July 2027in 8 months
About the buyer
Torfaen County Borough Council is the local authority for Torfaen, and buys as a local government organisation. Dynamic purchasing systems are in use, including one for Flying Start childcare placements. Smaller opportunities are also run as quick quotes. Meet the Buyer events are held for smaller opportunities. Consortia bids are welcomed on select opportunities. Recent contracts cover leisure facilities, waste management, ground maintenance and mental health services.
Over the past 5 years, most of Torfaen County Borough Council's contract awards have been in business services, health and social work and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@torfaen-county-borough-council.gov |
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