ITSM Solution (Halo)
Details
- Buyer
- WARWICKSHIRE POLICE
- Supplier(s)
- CDW Ltd
- Value
- £350,348.57
- Duration
- 5 years
- Published
- 10 June 2026
Tender description
Saas Solution used to manage IT service management activities such as logging, assignment, investigation, resolution and reporting of IT incidents, service requests, changes and problems. Call off under parent WP25-0079
Timeline
- Completed: Award date1 April 2026
- Completed: Award published10 June 2026Current notice
- Next: Contract expiry date31 March 2031in 5 years
About the buyer
Warwickshire Police is a blue light force serving Warwickshire, and lists tenders on its own In-Tend Procurement Portal. West Midlands Police already supplies Warwickshire's IT services under a standing agreement between the two forces. From April 2021, West Midlands Police began delivering payroll and business support functions for Warwickshire. About ten per cent of Warwickshire's services run through this regional collaboration, the rest handled locally. Forensic Scene Investigators stay based locally at Bedworth, working under West Midlands Police's direction. That collaboration began after Warwickshire's earlier alliance with West Mercia Police broke down in 2020.
The top 10 blue light buyers spent a collective £2.2bn between FY2021 and FY2025.
Over the past 5 years, most of Warwickshire Police's contract awards have been in software and information systems, transport equipment and security and defence equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@warwickshire-police.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@warwickshire-police.gov |
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