HOUSING AND ASSETS SATISFACTION SURVEYS
Details
- Supplier(s)
- Kwest Research Ltd
- Value
- £139,378
- Duration
- 3 years
- Topic
- Survey services
- Published
- 10 June 2026
- Source
- uk:find_a_tender
Tender description
The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services. ## Contract award
Timeline
- Completed: Award published10 June 2026Current notice
- Completed: Award date10 June 2026
- Next: Contract expiry date30 June 2029in 3 years
About the buyer
London Borough of Hounslow buys as a local authority, running contracts for goods, works and services through its own procurement team. Suppliers register for tendering opportunities through the London Tenders Portal. Larger contracts are also advertised on Find a Tender, with Contracts Finder used for smaller opportunities. Procurement follows the Public Contract Regulations 2015 and the council's own contract procedure rules. Competitions run as open, restricted or negotiated processes, with competitive dialogue used for complex requirements. Contracts span child care, elderly and disability services, IT, cleaning and catering, utilities and building works.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Hounslow's contract awards have been in construction work, architectural and engineering services and health and social work.
Relevant CPV codes
- 79311000 · Survey services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov |
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