Housing and Assets Satisfaction Surveys
Details
- Supplier(s)
- Kwest Research Ltd
- Value
- £139,378
- Duration
- 3 years
- Published
- 10 June 2026
- Source
- uk:procontracts
Tender description
The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.
Timeline
- Completed: Award published10 June 2026Current notice
- Completed: Award date1 July 2026
- Next: Contract expiry date30 June 2029in 3 years
About the buyer
London Borough of Hounslow buys as a local authority, running contracts for goods, works and services through its own procurement team. Competitions run as open, restricted or negotiated processes, with competitive dialogue used for complex requirements. Contracts span child care, elderly and disability services, IT, cleaning and catering, utilities and building works.
Over the past 5 years, most of London Borough of Hounslow's contract awards have been in construction work, architectural and engineering services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-hounslow.gov |
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