V4SDDC027 Corporate Mobiles (SIM Cards)

Tender description

The authority is seeking a capable and innovative supplier to deliver and manage voice and data SIM services across its operations. The solution must support modern connectivity needs, streamline operations, and align with the authority's environmental and social values.\r \r Connectivity & Coverage\r • Provision of multi-network SIMs that enable seamless switching between providers (e.g., Vodafone, EE) to ensure consistent coverage across South Derbyshire, particularly in low-signal areas.\r • Ability to manage multiple cellular network agreements e.g. Vodafone, EE under a single, unified account structure, simplifying billing, reporting, and service coordination.\r • Support for Wi-Fi calling and other technologies that enhance mobile availability and reduce reliance on cellular signal alone.\r Operational Efficiency\r • Simplified billing and departmental cost allocation, with automated reporting tools that consolidate multi-network usage.\r • Robust self-service capabilities allowing the authority to manage SIMs independently, including activation, suspension, and replacement.\r Account Management & Support\r • A dedicated account management plan that covers all network providers under one umbrella, with clear SLAs, escalation procedures, and proactive service reviews.\r • Responsive customer support tailored to the authority's structure and operational needs\r Environmental & Social Values\r • Commitment to energy-efficient operations and reduction of electronic waste through responsible recycling and reuse initiatives.\r • Demonstrated community engagement, ethical sourcing practices, and strong data privacy and security compliance.