Concerto System: Help Desk Implementation and Workflow Configuration
Details
- Supplier(s)
- One Consulting Group
- Value
- £16,000
- Duration
- 4 months
- Published
- 1 June 2026
- Source
- uk:procontracts
Tender description
The contract is the delivery of a new Help Desk process within the council's existing Concerto CAFM system. The primary objective is to transition from the current generic ticket logging process to a structured, highly flexible helpdesk system that provides suitable forms, workflows and a comprehensive tracking and reporting for all Facilities Management (FM) activities.
Timeline
- Completed: Award published1 June 2026Current notice
- Completed: Award date10 August 2026
- Next: Contract expiry date10 December 2026in 1 month
About the buyer
London Borough of Hackney is a local authority that buys through its own procurement team, the Hackney Procurement Centre. Contract opportunities are advertised on ProContract, the council's eTendering system. Registration on ProContract is free, though every supplier is manually vetted before approval. Larger contracts also appear on Find a Tender, and suppliers bidding nationally must register on the government's central digital platform under the Procurement Act 2023. A public contracts register lists every agreement the council has awarded. Suppliers registered on ProContract can also bid for further London authority and public sector contracts.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of London Borough of Hackney's contract awards have been in construction work, architectural and engineering services and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-hackney.gov |
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