IT Service Management Toolset Replacement
Details
- Supplier(s)
- Softcat PLC
- Topic
- Software maintenance and repair services
- Published
- 26 May 2026
- Source
- uk:sell2wales
Tender description
This procurement is for the delivery, implementation and ongoing maintenance and support of a Commercial Off the Shelf (“COTS”) ITSM Toolset solution that meets the needs of the Authority only. The solution will be provided as a Software as a Service (“SaaS”) cloud offering to replace the existing in-house developed ServicePoint system. A further competition was undertaken utilising the National Procurement Services (“NPS”) Framework for IT Products and Services – Lot 3 for Licensing and Subscriptions (NPS-ICT-0094-19).
Timeline
- Completed: Award date27 March 2026
- Completed: Award published26 May 2026Current notice
About the buyer
Digital Health and Care Wales is the national digital body for NHS Wales, and buys as a central healthcare organisation. NHS Wales Shared Services Partnership provides shared procurement services across NHS Wales bodies, this organisation included. Digital and clinical technology systems are commissioned to serve health boards nationally. Framework agreements carry much of this buying.
Over the past 5 years, most of Digital Health and Care Wales's contract awards have been in IT services, software and information systems and construction materials.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov |
11 similar open tenders
See more open tenders related to Software maintenance and repair services.
- Open tender
CORU Registrant Management System
- Open tender
E-Rostering System
- Open tender
E-Rostering System
Related topics
Topics related to IT Service Management Toolset Replacement, ranked by notice volume.
- 11,637£1.0tn
- 2,056£64.7bn
- 1,399£123.9bn
- 28,020£1.7tn
- 6,761£982.8bn
- 5,919£976.8bn
Related buyers
Buyers similar to Digital Health and Care Wales.
- 35£75.1m
- 1,773£172.3bn
- 291£1.6bn
- 155£125.7m
- 117£57.8bn
- 66£61.4m
- 60£113.8m
- 49£18.0bn
- 35£26.1bn
- 16£183.7m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.