IT Service Management Toolset Replacement
Details
- Supplier(s)
- Softcat PLC
- Topic
- Software maintenance and repair services
- Published
- 26 May 2026
- Source
- uk:sell2wales
Tender description
This procurement is for the delivery, implementation and ongoing maintenance and support of a Commercial Off the Shelf (“COTS”) ITSM Toolset solution that meets the needs of the Authority only. The solution will be provided as a Software as a Service (“SaaS”) cloud offering to replace the existing in-house developed ServicePoint system. A further competition was undertaken utilising the National Procurement Services (“NPS”) Framework for IT Products and Services – Lot 3 for Licensing and Subscriptions (NPS-ICT-0094-19).
Timeline
- Completed: Award date27 March 2026
- Completed: Award published26 May 2026Current notice
About the buyer
Digital Health and Care Wales is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72267000 · Software maintenance and repair services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@digital-health-and-care-wales.gov |
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