Vaccination Service Contact Centre
Details
- Buyer
- The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
- Supplier(s)
- 8X8 UK LIMITED
- Value
- £300,000
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 21 May 2026
Tender description
Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract. Lot 1: Extension to current contract for the Contact Tracing and Vaccination Service Contact Centre. This virtual contact centre is part of the Test Trace, Isolate and Support (TTIS) Programme that supported the National Pandemic response. Funding has been secured for a further 12 months extension under the current contract.
Timeline
- Completed: Award date1 April 2026
- Completed: Award published21 May 2026Current notice
About the buyer
The Common Services Agency, better known as Public Services Delivery Scotland (PSD Scotland), procures goods and services for NHS Scotland's hospitals and health boards. Suppliers register through Scotland's Supplier Journey before bidding for any contract. Tenders are advertised on the Public Contracts Scotland portal under the Common Services Agency buyer profile, no registration required. National Procurement, PSD Scotland's central buying team, sources high-volume items such as medical supplies and pharmaceuticals for the whole health service. Individual health boards manage smaller, local contracts separately. Larger notices also appear through the Tenders Direct and SIMAP services.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of PSD Scotland's contract awards have been in IT services, medical equipment and pharmaceuticals and education and training.
Relevant CPV codes
- 72000000 · IT services: consulting, software development, Internet and support
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-common-services-agency-more-commonly-known-as-public-services-delivery-scotland-psd-scotland.gov |
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