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Awarded contract

Chatbot

Details

Buyer
Somerset Council
Supplier(s)
Barbour Logic Limited
Value
£38,586
Duration
1 year
Topic
Information technology services
Published
11 May 2026
Source
uk:find_a_tender

Tender description

The Barbour logic Chatbot has been developed to streamline and enhance customer interactions by providing immediate, accurate responses to queries. Leveraging advanced natural language processing, the Chatbot aims to improve service delivery, reduce operational pressures, and support organisational efficiency. Its implementation reflects a commitment to digital transformation, ensuring that users benefit from accessible, reliable information while freeing up valuable staff resources to focus on more complex tasks. Background research identified growing demand for automated solutions within customer service environments, particularly in sectors where prompt and consistent guidance is essential. The Barbour logic Chatbot has been designed to address these needs, aligning with strategic objectives for improved service quality and operational resilience. This initiative supports broader aims of risk avoidance and cost savings, whilst delivering a modern digital solution to meet legislative and organisational requirements. This 12 month trial was approved by a non key decision and signed by Mike O'Dowd Jones ## Contract award

Timeline

  1. Award published11 May 2026
    Current notice
  2. Award date11 May 2026
  3. Contract expiry date25 May 2027in 6 months

About the buyer

Somerset Council is a unitary local authority that buys through its own central procurement team. Commissioning favours suppliers who can show social value, environmental impact and local supply chain benefits.

Quotes are invited from multiple suppliers for lower-value goods, works and services.

Over the past 5 years, most of Somerset Council's contract awards have been in construction work, education and training and health and social work.

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Decision makers

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