RBGKEW1471 - Face to Face Membership Sales
Details
- Supplier(s)
- COMPLETE WORKS STAFFING AND TRAINING LTD
- Value
- £280,000
- Duration
- 2 years
- Topic
- Business services: law, marketing, consulting, recruitment, printing and security
- Published
- 7 January 2026
- Source
- uk:find_a_tender
Tender description
Above Threshold Competitive Flexible Procedure Services to initiate and close membership sales to prospective members face-to-face, on site at Kew Gardens. RBG, Kew has a successful membership scheme with over 100,000 members on around 80,000 memberships. This is made up of around 20,000 new sales and 60,000 renewals each year. We have ambitious plans to double our membership over the coming five years and require a partnership with a face-to-face membership sales agency to support this ambition. ## Contract award
Timeline
- Completed: Award date17 December 2025
- Completed: Award published7 January 2026Current notice
- Next: Contract expiry date31 March 2028in 18 months
About the buyer
Royal Botanic Gardens Kew is an executive non-departmental public body, sponsored by the Department for Environment, Food and Rural Affairs. A Framework Document sets out how the two bodies work together on business planning and resource allocation. Kew keeps the freedom to opt in or out of central government procurement routes such as the Crown Commercial Service. Tender opportunities appear on Find a Tender alongside Defra procurement channels. Procurement documents for live opportunities are issued through Defra's Bravo Solution portal. Suppliers are expected to meet Kew's procurement standards, including sustainability requirements, before any contract begins.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Royal Botanic Gardens Kew's contract awards have been in business services, architectural and engineering services and IT services.
Relevant CPV codes
- 79000000 · Business services: law, marketing, consulting, recruitment, printing and security
- 79342200 · Promotional services
- 79600000 · Recruitment services
- 79620000 · Supply services of personnel including temporary staff
- 98100000 · Membership organisation services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@royal-botanic-gardens-kew.gov |
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