Employee Assistance Programme
Details
- Buyer
- Transport for Wales
- Supplier(s)
- People Asset Management Limited (PAM)
- Value
- £180,000
- Topic
- Guidance and counselling services
- Published
- 5 January 2026
- Source
- uk:find_a_tender
Tender description
Provision of Employee Assistance Programme (EAP) services, including 24/7 counselling support, digital wellbeing tools, critical incident response, and proactive wellbeing initiatives for Transport for Wales employees. Lot 1: Transport for Wales seeks to appoint a provider under the Crown Commercial Service Dynamic Purchasing System (DPS) Framework RM6296 – Occupational Health, Employee Assistance Programme. The service will include 24/7 confidential counselling support, digital and telephonic access, wellbeing tracking tools, and proactive initiatives such as webinars and face-to-face sessions. Additional requirements include critical incident support, legal and financial advice, and enhanced psychological assessments. The provider must ensure nationwide coverage across Wales, timely access to therapy, and robust management information reporting aligned with TfW’s wellbeing strategy.
Timeline
- Completed: Award published5 January 2026Current notice
- Completed: Award date5 January 2026
About the buyer
Transport for Wales runs and develops the country's rail, bus and active travel networks, buying as a central body with its own procurement and supply chain team. Every tender is advertised on Sell2Wales, the Welsh government's open tendering portal, where registration is free for suppliers. Above-threshold opportunities are also published on the UK government's Find a Tender Service. A dedicated procurement portal now carries every new tender opportunity. Pipeline notices and preliminary market engagement notices give suppliers early sight of contracts still to come. Procurement decisions follow the Procurement Act 2023 and the Procurement (Wales) Regulations 2024.
Procurement spend from central entities makes up 66% of overall UK public spend.
Over the past 5 years, most of Transport for Wales's contract awards have been in business services, construction work and IT services.
Relevant CPV codes
- 85312300 · Guidance and counselling services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-wales.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-wales.gov |
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