Provision of Contact Centre as a Service Next Generation
Details
- Supplier(s)
- Vodafone Ltd
- Value
- £3,136,949.8
- Duration
- 3 years
- Topic
- Information technology services
- Published
- 6 May 2026
- Source
- uk:contracts_finder
Tender description
Requirement for fully managed and featured Cloud Contract Centre voice services
Timeline
- Completed: Award date1 April 2026
- Completed: Award published6 May 2026Current notice
- Next: Contract expiry date31 March 2029in 2 years
About the buyer
The Government Commercial Agency is an executive agency of the Cabinet Office, formed in April 2026 from Crown Commercial Service and several Cabinet Office commercial teams. More than 100 commercial agreements sit under its management, covering goods and services for public sector buyers. An assisted procurement service guides public buyers who are new to the frameworks. A board of independent non-executive directors oversees the agency.
Over the past 5 years, most of Government Commercial Agency's contract awards have been in IT services, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@government-commercial-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@government-commercial-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@government-commercial-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@government-commercial-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@government-commercial-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@government-commercial-agency.gov |
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