Apprenticeship Bundle 2 Lot 1 - Customer Service
Details
- Supplier(s)
- Babington Business College Limited
- Value
- £5,064,375
- Duration
- 6 years
- Topic
- Adult and other education services
- Published
- 6 May 2026
- Source
- uk:contracts_finder
Tender description
To Provide HMRC with the following: Level 2 Customer Service Practitioner ST0072, Level 3 Customer Service Specialist ST0071. This notice is being published retrospectively following a housekeeping review of procurement records. The contract was awarded in October 2025, and this notice is issued to ensure that the Contracts Finder record is complete.
Timeline
- Completed: Award date2 October 2025
- Completed: Award published6 May 2026Current notice
- Next: Contract expiry date1 April 2031in 4 years
About the buyer
HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.
Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@hm-revenue-customs-hmrc.gov |
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