Local Information Control Centre (LICC)
Details
- Supplier(s)
- Worldline IT Services UK Limited
- Value
- £252,749
- Duration
- 2 years
- Topic
- Electronic information services
- Published
- 30 April 2026
- Source
- uk:find_a_tender
Tender description
This contract relates to the provision of the Local Information Control Centre (LICC) service, a designated Key Contract, which delivers Level 1 software support and associated licences for the Worldline system. This system underpins the operation of Customer Information Screens (CIS) and automated Public Address (PA) systems across all 16 Avanti West Coast stations and is fed by data from the First Trenitalia West Coast Limited LICC servers. The LICC is critical to the delivery of real time customer journey information, including train arrival and departure times, platform allocations and changes, service delays, train formations, and passenger information announcements. In addition, the automated PA system broadcasts safety critical messaging, such as platform edge warnings for non‑stopping trains and emergency evacuation instructions. All 16 stations are equipped with CIS displays and automated PA systems, which are included within the scope of this contract. The support provision also covers integration with the following industry systems: Tyrell Genius Darwin ## Contract award Title: Local Information Control Centre (LICC) System
Timeline
- Completed: Award published30 April 2026Current notice
- Completed: Award date30 April 2026
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
Avanti West Coast is the trading name of First Trenitalia West Coast Rail Limited, a FirstGroup and Trenitalia company. The operator runs 16 railway stations directly and provides train services to many destinations. Its requirements are set by the Department for Transport through the National Rail Contract. The procurement team checks suppliers on their safety credentials and capabilities. Recent tenders have covered station cleaning, catering, uniforms and estate management.
Over the past 5 years, most of Avanti West Coast's contract awards have been in business services, real estate services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@first-trenitalia-west-coast-rail-ltd-t-a-avanti-west-coast.gov |
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