Gesture of Goodwill Platform/ App
Details
- Value
- £115,200
- Topic
- Software package and information systems
- Published
- 1 May 2026
- Submission
- 15 May 2026
- Source
- uk:find_a_tender
Tender description
TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.
Timeline
- Completed: Pre-tender published1 May 2026Current notice
About the buyer
TransPennine Trains Limited operates TransPennine Express, a passenger train service linking Manchester and Liverpool with Edinburgh and Glasgow. The Department for Transport's Operator of Last Resort has run the services since 28 May 2023. A 2023 notice covered a Class 397 train services agreement. A separate procurement sought a new trains maintenance and depots solution. The procurement department is based in Manchester.
Over the past 5 years, most of TransPennine Trains Limited's contract awards have been in repair and maintenance, transport equipment and financial and insurance services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transpennine-trains-limited.gov |
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