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Awarded contract

Unified Communications and Contact Centre

Details

Buyer
Trafford Council
Supplier(s)
GAMMA NETWORK SOLUTIONS LIMITED
Value
£503,187.37
Topic
Telecommunications services
Published
23 April 2026
Source
uk:find_a_tender

Tender description

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform. Lot 1: Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

Timeline

  1. Award date11 February 2026
  2. Award published23 April 2026
    Current notice

About the buyer

Trafford Council is a Greater Manchester local authority that procures supplies, services and works for residents and local businesses. STAR Procurement, a shared service run jointly with five neighbouring councils, manages most of its tenders and quotations. STAR also runs procurement for Knowsley, Rochdale, St Helens, Stockport and Tameside councils.

Over the past 5 years, most of Trafford Council's contract awards have been in architectural and engineering services, construction work, and health and social work.

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Decision makers

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Topics related to Unified Communications and Contact Centre, ranked by notice volume.

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TopicCountValue
  1. Contact Centre Tenders and Contracts
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  5. Unified Communication Tenders and Contracts
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