Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Details
- Supplier(s)
- Digital Space Cloud Services Ltd
- Value
- £43,006.42
- Duration
- 2 years
- Topic
- Communications network
- Published
- 22 April 2026
- Source
- uk:contracts_finder
Tender description
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc..( Note AWS resale re calls, storage etc is estimated and dependent on usage.) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc..( Note AWS resale re calls, storage dependent on usage.)
Timeline
- Completed: Award date31 December 2025
- Completed: Award published22 April 2026Current notice
- Next: Contract expiry date30 December 2027in 15 months
About the buyer
NHS Midlands and Lancashire CSU is an NHS commissioning support unit, a healthcare body with its own healthcare and non-clinical procurement teams. The healthcare procurement team takes NHS commissioners from market research through bid evaluation to contract award. Clinical services are procured under the Provider Selection Regime, including Direct Award C, competitive and Most Suitable Provider processes. Goods and services are bought through tenders and mini-competitions run by senior procurement managers. Suppliers register and respond on the unit's own eSourcing portal. Purchasing processes have held the CIPS Procurement Excellence Standard since 2019.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of NHS Midlands and Lancashire CSU's contract awards have been in software and information systems, IT services and communications equipment.
Relevant CPV codes
- 32412000 · Communications network
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov |
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