Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
Details
- Supplier(s)
- Digital Space Cloud Services Ltd
- Value
- £133,000
- Duration
- 1 year
- Topic
- Communications network
- Published
- 22 April 2026
- Source
- uk:contracts_finder
Tender description
The following describes the main components of the service. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Automated Dialler, Autonomous Surveys, Answer - where applicable • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage. Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Timeline
- Completed: Award date1 January 2026
- Completed: Award published22 April 2026Current notice
- Next: Contract expiry date31 December 2026in 2 months
About the buyer
NHS Midlands and Lancashire CSU is an NHS commissioning support unit, a healthcare body with its own healthcare and non-clinical procurement teams. The healthcare procurement team takes NHS commissioners from market research through bid evaluation to contract award.
Clinical services are procured under the Provider Selection Regime, including Direct Award C, competitive and Most Suitable Provider processes. Goods and services are bought through tenders and mini-competitions run by senior procurement managers.
Over the past 5 years, most of NHS Midlands and Lancashire CSU's contract awards have been in software and information systems, IT services and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-midlands-and-lancashire-csu.gov |
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