UK_1184- UX Research and Digital Design services
Details
- Buyer
- British Council
- Value
- £800,000
- Topic
- Computer hardware acceptance testing consultancy services
- Published
- 17 April 2026
- Submission
- 14 May 2026
- Source
- uk:find_a_tender
Tender description
The British Council is seeking to appoint a single supplier to provide UX research, information architecture, and digital design services. The appointed supplier will deliver specialist UX and design services to support a rolling programme of enhancements, including UX audits, user research, usability testing, information architecture improvements, wireframing, prototyping, accessible and responsive UI design, design system development, and developer handover documentation. The website is built using Craft CMS and all design outputs must be compatible with the existing CMS architecture, supporting modular, scalable, and reusable components. Work will be commissioned on a project or call-off basis in line with agreed governance and business priorities. The objectives of this engagement are to improve user experience and clarity across key journeys, strengthen accessibility compliance (including WCAG 2.2 AA), increase engagement and conversion performance, ensure sustainable and future-proof design solutions, and enable effective collaboration across internal teams and external partners.
Timeline
- Completed: Tender published17 April 2026Current notice
- Completed: Submission date14 May 2026
About the buyer
British Council is a UK charity that buys as a central government non-departmental public body sponsored by the Foreign, Commonwealth and Development Office. Cultural relations, English teaching and exams are delivered in more than 200 countries and territories. Specialist frameworks, including the DICE framework for creative economy services, sit alongside individual tender competitions. Income beyond the FCDO grant comes from teaching, exams and commercial contracts.
Over the past 5 years, most of British Council's contract awards have been in business services, IT services and hotel, catering and retail.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@british-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@british-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@british-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@british-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@british-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@british-council.gov |
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