Lettering and Print Fulfillment Services

Tender description

Cadent is seeking a long‑term lettering and print‑fulfilment partner capable of delivering high‑quality physical print outputs alongside advanced digital and data‑driven integration. The scope includes production of personalised letters, region‑specific leaflets, and C5 envelopes, with camera‑matched fulfilment and the ability to meet same‑day print and dispatch for files received by 3pm. The supplier must provide robust service levels, including first‑ or second‑class postage options, recorded delivery where required, and full weekly reporting. Strong digital capability is essential, including full API integration with Cadent CRM, automated PDF generation, template management, mailmark reporting, and bespoke portal/API configuration. The service also includes quality control, data handling, template configuration, item‑level tracking, and traffic‑management tools for address verification. Suppliers must maintain stock levels, manage change controls, and provide timely issue escalation. Cadent anticipates the procurement will cover (but may not be limited to): High‑quality printed letters, leaflets, and envelopes (multiple regional versions) Camera‑matched fulfilment and personalisation First‑class, second‑class, and recorded delivery postage options Full API integration for data exchange, job submission and tracking Daily PDF generation and SharePoint upload Detailed reporting, manifest generation, and mailmark tracking Template management, approval workflows, and change controls Error‑prevention processes and quality control checks Stock monitoring and replenishment alerting Strong governance, auditability and compliance with Guaranteed Standards of Performance (GSOP)