IT Service Management Solution
Details
- Supplier(s)
- ISERVICE SOLUTIONS LIMITED
- Value
- £93,796
- Topic
- Information technology services
- Published
- 7 April 2026
Tender description
As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. Lot 1: As part of City Building Glasgow’s (CBG) 2025 IT Strategy, work has recently started some work to replace its end-of-life IT Service Management System (Serio). As CBG mature and develop its approach to further leverage its ITSM investment, it needs to have a modern, robust & resilient solution in place that will support it on the journey. 28 agent licences are required for a modern, cloud-based IT Service Management (ITSM) platform (incident, request, problem, change, knowledge, asset/CMDB, automation, reporting). This will ensure that all members of IT Team have an agent licence
Timeline
- Completed: Award date24 March 2026
- Completed: Award published7 April 2026Current notice
About the buyer
City Building (Glasgow) LLP is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-building-glasgow-llp.gov |
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