Travel Management Service

Tender description

The University requires a Travel Management Company (TMC) to deliver a comprehensive travel management service supporting both staff and student travel across a wide range of academic, research, and operational activities. This requirement forms part of the University's wider objective to implement a travel management service that improves the overall booking experience, enhances visibility and control of travel activity and expenditure, and strengthens the support available to travellers. The TMC will be expected to provide an end-to-end travel management solution that includes: Booking flights, rail, ground transportation, accommodation, and associated travel services Supporting both individual and group travel requirements for staff and students Providing intuitive online booking tools alongside assisted booking support for complex itineraries Ensuring compliance with University travel policies, approval workflows, and financial controls Negotiating competitive rates and delivering demonstrable value for money Providing responsive support for last-minute changes, disruptions, and emergency situations Supporting the University's duty of care obligations, including traveller tracking and risk management Delivering comprehensive management information and reporting to support monitoring, analysis, and continuous improvement of travel activity and spend Travel is a key enabler of the University's teaching, research, and student experience. Staff travel supports conferences, research collaboration, and operational activity, while student travel underpins field trips, placements, and academic programmes. The Authority anticipates that travel management services will be delivered through a transaction-based or percentage fee model,