NHS App
Details
- Buyer
- NHS England
- Supplier(s)
- IBM UNITED KINGDOM LIMITED
- Value
- £160,100,000
- Duration
- 2 years
- Topic
- IT services: consulting, software development, Internet and support
- Published
- 2 April 2026
- Source
- uk:contracts_finder
Tender description
The NHS App is at the forefront of transforming how patients and the public engage with health and care services - improving access and convenience; easing pressure on frontline staff; and empowering users to take greater control in line with the NHS' 10 Year Health Plan. Ongoing improvements to features, functionality and user experience is evolving the App into a go-to health companion. Providing easy access to health records and information alongside timely reminders and results; streamlined journeys and intelligent navigation for unplanned care through AI triage; and the ability to access hospital quality care at home. Following the completion of a competitive procurement process and due governance, IBM has been formally appointed as a strategic delivery partner as we continue to develop secure, reliable and user-centred pathways and services at scale. Additional information: NHS App Delivery Partner Call Off Contract - Mixed Investment
Timeline
- Completed: Award published2 April 2026Current notice
- Completed: Award date1 May 2026
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
NHS England runs the NHS in England, and buys as a central healthcare organisation with its own team of procurement professionals. Much of this procurement flows through framework agreements and the Crown Commercial Service. Seven regional teams support the commissioning of healthcare services across the country. The central commercial function that develops procurement strategy for the whole NHS sits here.
Clinical services are commissioned directly or through the Provider Selection Regime.
Over the past 5 years, most of NHS England's contract awards have been in education and training, health and social work, and IT services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-england.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-england.gov |
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