Lifeline - Alarm Receiving Centre (ARC)
Details
- Buyer
- Somerset Council
- Supplier(s)
- APPELLO SMART LIVING SOLUTIONS LIMITED
- Value
- £312,296
- Duration
- 5 years
- Topic
- Emergency and security equipment
- Published
- 1 April 2026
- Source
- uk:contracts_finder
Tender description
Somerset Lifeline is seeking to procure a new Alarm Receiving Centre (ARC) system to enhance the monitoring and support services provided to our community. The existing contract for our current system, which monitors community alarms and telecare sensors for over 13,000 customers, is set to expire on 31st March 2026. This procurement is essential to ensure the continuity and improvement of our services, which include 24/7 monitoring, emergency response, and support for vulnerable individuals across Somerset
Timeline
- Completed: Award published1 April 2026Current notice
- Completed: Award date1 April 2026
- Next: Contract expiry date31 March 2031in 5 years
About the buyer
Somerset Council is a unitary local authority that buys through its own central procurement team. Suppliers register free on the Proactis Supplier Network, a shared e-procurement portal used across the South West. Above certain value thresholds set by the Procurement Act 2023, tenders also appear on Contracts Finder and Find a Tender. Larger contracts go to formal tender through the council's e-tendering system. Quotes are invited from multiple suppliers for lower-value goods, works and services. Commissioning favours suppliers who can show social value, environmental impact and local supply chain benefits.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Somerset Council's contract awards have been in construction work, education and training and health and social work.
Relevant CPV codes
- 35100000 · Emergency and security equipment
- 35120000 · Surveillance and security systems and devices
- 35121700 · Alarm systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@somerset-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@somerset-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@somerset-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@somerset-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@somerset-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@somerset-council.gov |
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