002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System
Details
- Value
- £75,000
- Topic
- Industry specific software package
- Published
- 31 March 2026
- Submission
- 22 April 2026
- Source
- uk:find_a_tender
Tender description
Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System. System go live is expected to commence 1st April 2027. Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham. The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention. The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service. The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate. Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.
Timeline
- Completed: Pre-tender published31 March 2026Current notice
About the buyer
Durham County Council delivers local government services across County Durham, and buys as a local authority with its own corporate procurement team. Durham is one of twelve north-east councils sourcing goods and services through the North East Procurement Organisation. Specialist professional services can be sourced through the Bloom NEPRO framework across nineteen categories. The council also procures on behalf of additional public bodies beyond Durham itself.
Over the past 5 years, most of Durham County Council's contract awards have been in health and social work, construction work and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@durham-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@durham-county-council.gov |
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