Awarded contract

User Research Platform - Ballpark

Details

Supplier(s)
Boxxe Limited
Value
£24,307.64
Topic
IT software package
Published
25 March 2026

Tender description

A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room. Lot 1: A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room.

Timeline

  1. Completed: Award published25 March 2026
    Current notice
  2. Completed: Award date25 March 2026

About the buyer

Genomics England is a government-owned healthcare body that delivers NHS genomic testing and research programmes. Its own commercial team runs procurement across the organisation, employing dedicated procurement managers. Larger technology projects often route through the Crown Commercial Service's Digital Outcomes framework. Suppliers on these projects work directly with product and service delivery managers inside the organisation. Past contracts for data hosting and cloud infrastructure have gone to Crown Hosting, AWS and Azure.

Over the past 5 years, most of Genomics England's contract awards have been in software and information systems, IT services and business services.

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Decision makers

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