ISOP Strategic Delivery Partner
Details
- Supplier(s)
- Deloitte LLP
- Value
- £1,920,840
- Duration
- 2 years
- Topic
- Information technology services
- Published
- 24 March 2026
- Source
- uk:contracts_finder
Tender description
DWP Digital requires a strategic delivery partner to support the Intelligent Service Operations Programme (ISOP). This programme aims to transform DWP's digital service management by introducing intelligent automation, AI, and machine learning to improve efficiency, scalability, and citizen centric service delivery. The transformation will modernise legacy systems, reduce technical debt, and enable proactive service operations.
Timeline
- Completed: Award date13 March 2026
- Completed: Award published24 March 2026Current notice
- Next: Contract expiry date12 March 2028in 16 months
About the buyer
The Department For Work and Pensions (DWP) delivers the State Pension and working-age benefits to millions of claimants, and buys as a central government ministerial department with its own commercial teams. Framework agreements are called off through the Government Commercial Agency using Public Sector Contract terms. Suppliers can join its low value purchasing system freely, with no cap on numbers. Dynamic purchasing systems cover welfare-to-work and employment support opportunities.
Over the past 5 years, most of DWP's contract awards have been in education and training, IT services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-for-work-and-pensions-dwp.gov |
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