Customer Journey Mapping Project
Details
- Supplier(s)
- Reinvigoration Ltd
- Value
- £162,000
- Duration
- 1 year
- Topic
- Systems and technical consultancy services
- Published
- 26 March 2026
- Source
- uk:find_a_tender
Tender description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice. ## Contract award Title: Customer Journey Mapping Service
Timeline
- Completed: Award date24 March 2026
- Completed: Award published26 March 2026Current notice
- Next: Contract expiry date1 May 2027in 6 months
About the buyer
Swaythling Housing Society Limited trades as Abri, a housing provider that owns and manages more than 58,000 homes. Abri runs its procurement through a dedicated procurement team. Abri asks suppliers not to cold call or request meetings to promote their business. Suppliers are vetted during procurement and anti-slavery clauses are included in contracts. Abri's standard terms and conditions apply to all opportunities unless agreed otherwise. Suppliers of any size are welcome, from micro enterprises up.
Over the past 5 years, most of Swaythling Housing Society Limited's contract awards have been in IT services, business services and communications equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@swaythling-housing-society-limited.gov |
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