Qwell - Adult Digital Mental health provision (18+)
Details
- Supplier(s)
- XenZone Ltd
- Value
- £38,140
- Topic
- Health services
- Published
- 19 March 2026
- Source
- uk:find_a_tender
Tender description
Qwell - Adult Digital Mental health provision (18+) Qwell is a BACP accredited service that has provided an anonymous mental health support for adults (18+) through their digital service in Knowsley, supporting 2,142 individuals per year. It is available 365 days per year with immediate 1:1 access to experienced counsellors and wellbeing practitioners during the hours of 12pm-10pm Monday - Friday, and 6pm - 10pm weekends. The platform includes: • Digital self-help tools including journals, goal trackers and mini activities • A pre-moderated and active community delivering peer support through discussion posts, live forums based on current presenting issues and an extensive library of peer and professional created content • 1-2-1 chat and messaging functionality to engage with practitioners (counsellors, emotional wellbeing practitioners) Lot 1: NHS Cheshire and Merseyside ICB - Knowsley Place intend to award a 1 year contract via Direct Award C to incumbent provider to deliver Online Adults Mental Health and Wellbeing Provision Service in Knowsley. The contract will start on the 1st of April 2026, expire on 31st March 2027 and has an annual contract value of £38140.
Timeline
- Completed: Award date26 January 2026
- Completed: Award published19 March 2026Current notice
About the buyer
NHS Cheshire and Merseyside ICB commissions NHS services, and formed in July 2022 from nine legacy clinical commissioning groups. National and local framework agreements are also used, awarded directly or through a mini competition. Providers can seek accreditation by contacting the ICB's procurement team directly.
Contracts are awarded by direct award, by varying an existing agreement, or through open competitive procurement. Every award follows the Provider Selection Regime and the Procurement Act 2023.
Over the past 5 years, most of NHS Cheshire and Merseyside ICB's contract awards have been in health and social work and education and training.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nhs-cheshire-and-merseyside-icb.gov |
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