Awarded contract

Qwell - Adult Digital Mental health provision (18+)

Details

Buyer: NHS Cheshire and Merseyside ICB
Supplier(s): XenZone Ltd
Value: £38,140
Topic: Health services
Published: 19 March 2026
Source: uk:find_a_tender

Tender description

Qwell - Adult Digital Mental health provision (18+) Qwell is a BACP accredited service that has provided an anonymous mental health support for adults (18+) through their digital service in Knowsley, supporting 2,142 individuals per year. It is available 365 days per year with immediate 1:1 access to experienced counsellors and wellbeing practitioners during the hours of 12pm-10pm Monday - Friday, and 6pm - 10pm weekends. The platform includes: • Digital self-help tools including journals, goal trackers and mini activities • A pre-moderated and active community delivering peer support through discussion posts, live forums based on current presenting issues and an extensive library of peer and professional created content • 1-2-1 chat and messaging functionality to engage with practitioners (counsellors, emotional wellbeing practitioners) Lot 1: NHS Cheshire and Merseyside ICB - Knowsley Place intend to award a 1 year contract via Direct Award C to incumbent provider to deliver Online Adults Mental Health and Wellbeing Provision Service in Knowsley. The contract will start on the 1st of April 2026, expire on 31st March 2027 and has an annual contract value of £38140.

Timeline

Completed: Award date26 January 2026
Completed: Award published19 March 2026
Current notice

About the buyer

NHS Cheshire and Merseyside ICB commissions NHS services, and formed in July 2022 from nine legacy clinical commissioning groups. Contracts are awarded by direct award, by varying an existing agreement, or through open competitive procurement. National and local framework agreements are also used, awarded directly or through a mini competition. Every award follows the Provider Selection Regime and the Procurement Act 2023. Providers can seek accreditation by contacting the ICB's procurement team directly. Procurement decisions are published in the ICB's PSR publication of decisions register.

UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.

Over the past 5 years, most of NHS Cheshire and Merseyside ICB's contract awards have been in health and social work and education and training.

Relevant CPV codes

85100000 · Health services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-cheshire-and-merseyside-icb.gov