Awarded contract

Microsoft Dynamics 365 Contact Centre Telephony Programme

Details

Value
£65,000
Duration
3 years
Topic
IT services: consulting, software development, Internet and support
Published
16 March 2026

Tender description

Previously awarded. Published here for transparency purposes. Awarded Call-Off Contract for the G-Cloud 14 Framework Agreement (RM1557.14), for the implementation of Microsoft Dynamics 365 Contact Centre and Customer Service Telephony Programme

Timeline

  1. Completed: Award date2 March 2026
  2. Completed: Award published16 March 2026
    Current notice
  3. Next: Contract expiry date1 March 2029in 2 years

About the buyer

Suffolk County Council is a local authority procuring under the Procurement Act 2023. Dynamic purchasing systems cover Adult and Community Learning and Passenger Transport Services, open to new suppliers at any time. Suppliers are also expected to add value to the local economy, the Suffolk pound.

Many contracts are let through frameworks, pre-approved supplier lists awarded competitively or, where permitted, by direct award.

Over the past 5 years, most of Suffolk County Council's contract awards have been in transport services, education and training and health and social work.

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