Customer Segmentation Consultancy Services
Details
- Value
- £40,000
- Topic
- Business analysis consultancy services
- Published
- 19 March 2026
- Submission
- 1 April 2026
- Source
- uk:find_a_tender
Tender description
The contract is for the provision of Customer Segmentation Consultancy services, to create or adopt a model which will support: • A significantly increased understanding of our customers • Personalisation and targeting of communications methods and styles • Service delivery that meets customer needs and expectations • Tailored engagement with customers Segmentation analysis and support for predictive data modelling • A more proactive and preventative approach to customer support and interventions • Identification of data gaps that would support improved customer insight • Improved customer experience that can be measured.
Timeline
- Completed: Pre-tender published19 March 2026Current notice
About the buyer
Citizen Housing Group Ltd is a housing association that provides more than 30,000 homes across the West Midlands region. A published sourcing plan sets out current and upcoming tender opportunities ahead of each procurement round. Formal policies on modern slavery, anti-fraud and bribery sit alongside the group's procurement process.
Over the past 5 years, most of Citizen Housing Group Ltd's contract awards have been in construction work, architectural and engineering services and business services.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@citizen-housing-group-ltd.gov |
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