Call Handling Services
Details
- Supplier(s)
- Cadent Gas Ltd
- Value
- 7,050,096
- Duration
- 5 years
- Topic
- Telephone switchboard services
- Published
- 16 March 2026
- Source
- uk:find_a_tender
Tender description
A dedicated, 24/7 emergency call service that receives, classifies, and manages reports of suspected gas leaks, ensuring rapid response and public safety. National Gas Emergency Service Cadent operates the National Gas Emergency Service, which is available 24 hours a day, 365 days a year. The call handling contract ensures that any reports of gas escapes are immediately received and processed. Safety & Compliance Handling gas escape calls is a legal requirement under the Gas Safety (Management) Regulations 1996 (GS(M)R). The contract ensures Cadent meets its obligations by collecting essential information (location, reporter details, control valve status, etc.) and passing it to engineers for immediate action. Rapid Response Coordination Once a call is classified as a gas escape, Cadent dispatches engineers to isolate the supply at the Emergency Control Valve (ECV) and make the property safe. The call handling contract ensures this process begins without delay. 5 year contract £5,870,080 ex VAT ## Contract award Title: Call Handling Services
Timeline
- Completed: Award published16 March 2026Current notice
- Completed: Award date16 March 2026
- Next: Contract expiry date30 April 2031in 4 years
About the buyer
Northern Gas Networks is a gas distribution utility based in Leeds, with its own Procurement Team. The team buys goods, works and services across all supply categories. Framework tenders include the IT Hardware, Software and Consumables framework.
Over the past 5 years, most of Northern Gas Networks's contract awards have been in construction work, architectural and engineering services and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@northern-gas-networks.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@northern-gas-networks.gov |
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