CBMDC 462 - automated telephony call routing solution
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £41,252
- Duration
- 2 years
- Topic
- Telephone switchboards
- Published
- 12 March 2026
- Source
- uk:bluelight
Tender description
Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework – Lot 1: Patient Messaging Services
Timeline
- Completed: Award published12 March 2026Current notice
- Completed: Award date12 March 2026
- Next: Contract expiry date31 March 2028in 17 months
About the buyer
City of Bradford Metropolitan District Council is the local authority for the Bradford district and buys works, goods and services under its Contract Standing Orders. Above the quotation level, an existing framework or dynamic purchasing system is considered before a new tender. Procurement Services, led by a Head of Procurement, runs the process and approves any departure from corporate contracts.
Over the past 5 years, most of City of Bradford Metropolitan District Council's contract awards have been in IT services, construction work and health and social work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@city-of-bradford-metropolitan-district-council.gov |
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