Out Of Hours Service (IT)
Details
- Buyer
- Aston University
- Supplier(s)
- NORTHUMBRIA UNIVERSITY DIGITAL SERVICES LIMITED
- Value
- £186,240.03
- Duration
- 3 years
- Topic
- Helpdesk and support services
- Published
- 2 March 2026
- Source
- uk:find_a_tender
Tender description
Aston University requires out of hours coverage for call logging management system. This is to ensure that IT support continues beyond normal office hours, including evenings, weekends, bank holidays and university closure days. ## Contract award
Timeline
- Completed: Award published2 March 2026Current notice
- Completed: Award date2 March 2026
- Next: Contract expiry date31 May 2029in 3 years
About the buyer
Aston University is a higher education provider in Birmingham, and buys through a dedicated Procurement Team. Much of this procurement flows through frameworks including SUPC, TUCO, ESPO and the Crown Commercial Service. All procurement follows financial regulations and University policy.
Low-value construction work can be sourced through Constructionline.
Over the past 5 years, most of Aston University's contract awards have been in laboratory and precision equipment, construction work and software and information systems.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@aston-university.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@aston-university.gov |
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