OMNICHANEL
Details
- Supplier(s)
- Netcall Technology Limited
- Value
- £30,402
- Topic
- Software package and information systems
- Published
- 3 March 2026
- Source
- uk:find_a_tender
Tender description
This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support. Lot 1: This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support
Timeline
- Completed: Award date6 January 2026
- Completed: Award published3 March 2026Current notice
About the buyer
Cardiff & Vale University Health Board runs hospital and community health services for Cardiff and the Vale of Glamorgan, and buys as a healthcare organisation through NHS Wales' shared procurement service. NHS Wales Shared Services Partnership carries out procurement on its behalf, hosted by Velindre University NHS Trust. Tenders and frameworks are advertised on Sell2Wales, the national portal for Welsh public sector opportunities. Suppliers submit bids through the Bravo e-tenderwales system. Frameworks span medical, pharmaceutical and facilities goods and services.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of Cardiff & Vale University Health Board's contract awards have been in medical equipment and pharmaceuticals, health and social work and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov |
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