Mitel Software and Maintenance
Details
- Supplier(s)
- Wavenet Ltd
- Value
- £24,665.16
- Topic
- Software package and information systems
- Published
- 5 March 2026
- Source
- uk:find_a_tender
Tender description
This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure Lot 1: This agreement covers the maintenance and support of the Wales Genomic Health Centre’s Mitel MiVoice MXOne telephony system, including approximately 300 extensions, a virtual MXOne server, an AudioCodes Session Border Controller, and an onsite media gateway. The contract ensures continuity of essential NHS telephony services through a resilient 24/7 support model, guaranteed response and fix times, comprehensive system documentation, cybersecurity assurances, structured escalation processes, and detailed reporting. The agreement is to be awarded via the RM6116 Lot 4b framework (Wavenet – SO320), providing a fully compliant and efficient route to secure a specialist supplier with the required technical expertise to maintain and support the current telephony infrastructure
Timeline
- Completed: Award published5 March 2026Current notice
- Completed: Award date5 March 2026
About the buyer
Cardiff & Vale University Health Board runs hospital and community health services for Cardiff and the Vale of Glamorgan, and buys as a healthcare organisation through NHS Wales' shared procurement service. NHS Wales Shared Services Partnership carries out procurement on its behalf, hosted by Velindre University NHS Trust. Tenders and frameworks are advertised on Sell2Wales, the national portal for Welsh public sector opportunities. Suppliers submit bids through the Bravo e-tenderwales system. Frameworks span medical, pharmaceutical and facilities goods and services.
UK health spending has nearly quadrupled to £241.8bn in 2024/25, £20bn up on the year before. £140.6bn of that went to procurement, the biggest sector of UK public spending and the fastest-growing.
Over the past 5 years, most of Cardiff & Vale University Health Board's contract awards have been in medical equipment and pharmaceuticals, health and social work and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cardiff-vale-university-health-board.gov |
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