Awarded contract

Microsoft Direct Routing Carrier Services and Contact Centre Services

Details

Value
£291,844
Duration
3 years
Topic
Radio, television, communication, telecommunication and related equipment
Published
2 March 2026

Tender description

The University of Cumbria are seeking a supplier to provide Cloud based software and maintenance for Telephony and Contact Centre Framework RM6116-Lots 4B and 4C

Timeline

  1. Completed: Award published2 March 2026
    Current notice
  2. Completed: Award date1 April 2026
  3. Next: Contract expiry date31 March 2029in 2 years

About the buyer

University of Cumbria is a higher education institution, and buys as an education organisation with its own Procurement Policy and Financial Regulations. Large-value contracts below the formal public procurement thresholds still go to competitive tender under that policy. The University works with the North Western Universities Purchasing Consortium and regional higher education purchasing consortia. Approved suppliers are those that have won a University or consortium tender exercise.

Over the past 5 years, most of University of Cumbria's contract awards have been in IT services, construction work and software and information systems.

AI insights

  • Is Charterhouse Voice & Data their go-to supplier?
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  • Why did Charterhouse Voice & Data win?

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Decision makers

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