Income Management and Cash Collection System
Details
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £967,988
- Topic
- Financial transaction processing and clearing-house services
- Published
- 5 March 2026
Tender description
Income Management & Cash Collection System is a cloud-based payment and income management solution that helps local authorities securely collect and manage customer payments through various channels like online, in-person, and phone. Lot 1: NAC are seeking continuity of the Civica system to ensure no disruption to payments. The direct award demonstrates value for money.. Civica UK Limited were appointed under the Crown Commercial Services Back Office Software 2 - CCS Lot 2: Specialist Software Solutions as this delivers strong value for money by combining procurement compliance, cost certainty, and continuity of service, while avoiding the significant financial and operational risks of switching providers.
Timeline
- Completed: Award date5 February 2026
- Completed: Award published5 March 2026Current notice
About the buyer
North Ayrshire Council delivers local services from Irvine, and buys as a local authority through its own Corporate Procurement Unit. Much of its buying runs through Scotland Excel and Scottish Government frameworks, and Crown Commercial Service agreements. Neighbouring local authorities are frequent partners on shared, collaborative contracts across the region. Specialist officers manage spend across construction, social care, facilities management, ICT and utilities.
Over the past 5 years, most of North Ayrshire Council's contract awards have been in architectural and engineering services, IT services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@north-ayrshire-council.gov |
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- Open tender
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