Concessions Contact Handling Services
Details
- Buyer
- Transport for London
- Supplier(s)
- Journeycall Limited,
- Value
- £14,279,000
- Duration
- 4 years
- Topic
- Call centre
- Published
- 4 March 2026
- Source
- uk:contracts_finder
Tender description
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Timeline
- Completed: Award published4 March 2026Current notice
- Completed: Award date30 March 2026
- Next: Contract expiry date29 March 2030in 3 years
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation.
Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
6 similar open tenders
See more open tenders related to Call centre.
- Open tender
26-011 - Emergency Call Monitoring Services
- Open tender
Housing Maintenance & Repair
- Open tender
Housing Maintenance & Repair
Related buyers
Buyers similar to Transport for London.
- 117£1.6bn
- 108£499.2m
- 104£5.5m
- 84£1.2bn
- 76£397.1m
- 59£16.3m
- 50£108.4m
- 49£32.3m
- 28£3.4m
- 27£6.3m
Finding public sector work shouldn't be hard
Make your next tender search effortless with Stotles. Set up alerts, find decision maker contacts and never miss a good-fit opportunity again.