Out of Hours Call Handling & Telecare Alarm Monitoring Services
Details
- Value
- £350,000
- Topic
- Call centre
- Published
- 28 February 2025
- Submission
- 30 March 2025
- Source
- uk:find_a_tender
Tender description
At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service. Lot 1: At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 750 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service.
Timeline
- Completed: Tender published28 February 2025Current notice
- Completed: Submission date30 March 2025
About the buyer
Freebridge Community Housing is a housing association and registered provider that manages around 7,300 homes across west and north Norfolk with its own procurement team. Suppliers can register free with Freebridge's own Procurement Portal to bid for contracts. Tenders also run through a dedicated e-sourcing portal built on Delta eSourcing technology. Every contract is procured in line with the Procurement Act 2023. Framework agreements from third-party providers are used alongside direct tenders when needed. The housing association was created in 2006 through a stock transfer from the Borough Council of King's Lynn and West Norfolk.
£434bn was the total UK public sector procurement spend in FY 2025/26.
Over the past 5 years, most of Freebridge Community Housing's contract awards have been in construction work, construction materials and architectural and engineering services.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@freebridge-community-housing.gov |
6 similar open tenders
See more open tenders related to Out of Hours Call Handling & Telecare Alarm Monitoring Services.
- Open tender
Housing Maintenance & Repair
- Open tender
Housing Maintenance & Repair
Related topics
Topics related to Out of Hours Call Handling & Telecare Alarm Monitoring Services, ranked by notice volume.
- 4,484£133.7bn
- 3,278£193.0bn
- 1,420£103.1bn
- 4,719£1.7tn
Related buyers
Buyers similar to Freebridge Community Housing.
- 186£3.5bn
- 132£1.4bn
- 130£3.0bn
- 126£3.3bn
- 126£202.7m
- 125£136.5m
- 108£2.6bn
- 105£574.3m
- 100£179.6m
- 90£311.3m
Win more public sector contracts
Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.
