Awarded contract

FEW1503 - Provision of Welfare Advice Services – Generalist Advice (Tier 1 and 2)

Details

Value
£360,861
Topic
Other community, social and personal services
Published
25 February 2025

Tender description

The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays. Lot 1: The provision of Tier 1 and Tier 2 generalist welfare advice primarily through digital and telephony-based support – Monday to Friday (9:00am – 4.30pm) and Limited Face-to-Face appointments at York House, Leicester on Tuesdays and Thursdays.

Timeline

  1. Completed: Award published25 February 2025
    Current notice
  2. Completed: Award date31 March 2025

About the buyer

Leicester City Council buys as a local authority, advertising most opportunities through East Midlands Tenders, its regional supplier portal. Larger contracts appear on Find a Tender instead, where any supplier awarded a contract must also register from April 2026. Some contracts run through outside frameworks, including ESPO and the Government Commercial Agency. Suppliers apply to those bodies directly to become approved framework suppliers. A two-year procurement plan for 2026 to 2028 is published on the council's open data site. Supplier selection also weighs social value, such as local job creation and environmental impact, alongside price.

UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).

Over the past 5 years, most of Leicester City Council's contract awards have been in transport services, construction work and software and information systems.

Relevant CPV codes

  • 98000000 · Other community, social and personal services

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Decision makers

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