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Closed tender

Trader Support Service

Details

Buyer
HM Revenue & Customs (HMRC)
Value
£370,000,000
Topic
System and support services
Published
17 February 2025
Submission
20 March 2025
Source
uk:contracts_finder

Tender description

The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: - System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. - Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months.

Timeline

  1. Tender published17 February 2025
    Current notice
  2. Submission date20 March 2025

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

Relevant CPV codes

  • 72250000 · System and support services
  • 80510000 · Specialist training services
  • 98110000 · Services furnished by business, professional and specialist organisations

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Decision makers

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