Expired contract

Reducing Avoidable Contact

Details

Value
£205,808.79
Duration
2 months
Topic
Software consultancy services
Published
21 February 2025

Tender description

Contract for the provision of innovation services exploring how HMRC can reduce avoidable contact to its services. Contract competed and awarded using the DALAS Lot 1 framework.

Timeline

  1. Completed: Award date22 January 2025
  2. Completed: Award published21 February 2025
    Current notice
  3. Completed: Contract expiry date31 March 2025

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

AI insights

  • Will HM Revenue & Customs (HMRC) buy this again?
  • Is Ernst & Young LLP (EY) their go-to supplier?
  • How much has HM Revenue & Customs (HMRC) spent on this?
  • What did HM Revenue & Customs (HMRC) look for last time?

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Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

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